Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. We despatch our products Monday to Friday, and we are closed on weekends.

We want to make getting your order as simple and reliable as possible. Shipping charges (if applicable) will always be shown at checkout, so you&#x2019;ll know the cost before you confirm.&#x1F4E6; Orders are dispatched Monday to Friday. We&#x2019;re closed on weekends, but if you need a Saturday delivery, you can select this option at checkout (note: Saturday services only appears on Fridays&#xA0;during checkout).<hr data-start="707" data-end="710"><h2 data-start="712" data-end="728" id="mainland-uk">Mainland UK</h2><ul data-start="730" data-end="1035"><li data-start="730" data-end="859">Free Economy Shipping&#xA0;&#x2013; Orders over &#xA3;100 pre-VAT qualify for free delivery with APC Economy. Larger orders ship via our free Economy Pallet Service (2&#x2013;3 working days)&#xA0;</li><li data-start="860" data-end="1035">Same Day Dispatch &#x2013; Place your order before 4pm and choose DPD Standard or APC Standard for same-day dispatch (orders after 4pm ship the next working day).</li></ul>Paid services:<ul data-start="1058" data-end="1346"><li data-start="1058" data-end="1104">&#x1F69A; APC Standard (1&#x2013;2 working days) &#x2013; &#xA3;5.95</li><li data-start="1105" data-end="1151">&#x1F680; DPD Standard (Next working day) &#x2013; &#xA3;7.25</li><li data-start="1152" data-end="1208">&#x26A1; DPD Express (Next working day by 10:30am) &#x2013; &#xA3;12.50</li><li data-start="1209" data-end="1290">&#x1F4C5; DPD Saturday (Saturday between 9&#x2013;5, option shows on Fridays only) &#x2013; &#xA3;12.95</li><li>&#x1F4C5; DPD Saturday Express (Saturday 9am&#x2013;10.30am (shows on Fridays only) &#x2013; &#xA3;25.50</li><li data-start="1291" data-end="1346">&#x1F3D7;&#xFE0F; Pallet Service Express (1&#x2013;2 working days) &#x2013; &#xA3;20</li></ul><hr data-start="1348" data-end="1351"><h2 data-start="1353" data-end="1374" id="northern-ireland">Northern Ireland</h2>We offer three road services via DPD depending on the weight of your order (delivery can take up to 3 working days).&#x1F4A1; Tip: If no shipping options appear at checkout, it usually means your order is above the maximum courier weight. Please contact us and we&#x2019;ll help arrange an alternative.<ul data-start="1666" data-end="1761"><li data-start="1666" data-end="1695">NI Road (0&#x2013;20kg) &#x2013; &#xA3;13.95</li><li data-start="1696" data-end="1728">NI Road 1 (20&#x2013;50kg) &#x2013; &#xA3;23.95</li><li data-start="1729" data-end="1761">NI Road 2 (50&#x2013;80kg) &#x2013; &#xA3;29.95</li><li data-start="1729" data-end="1761">NI Road (80kg-230kg) &#x2013; &#xA3;38.95</li></ul><hr data-start="1763" data-end="1766"><h2 data-start="1768" data-end="1791" id="scottish-highlands">Scottish Highlands</h2>Delivery expected within 2&#x2013;5 working days &#x2013; &#xA3;12.75<hr data-start="1851" data-end="1854"><h2 data-start="1856" data-end="1877" id="scottish-islands">Scottish Islands</h2>Delivery expected within 2&#x2013;5 working days &#x2013; &#xA3;21.95<hr data-start="1937" data-end="1940"><h2 data-start="1942" data-end="1960" id="isle-of-wight">Isle of Wight</h2>Delivery expected within 2&#x2013;3 working days &#x2013; &#xA3;15.95<hr data-start="2020" data-end="2023"> &#x2728; Good to know: Most orders placed before 4pm are shipped the same day. You&#x2019;ll receive tracking details as soon as your order leaves our warehouse, so you can follow it right to your door.

What are your delivery options?

We don’t currently offer customer collections, as our warehouse isn’t set up with a trade counter or click-and-collect service. The good news is that all orders are sent out quickly and securely with our trusted couriers — most placed before 4pm are

We don&#x2019;t currently offer customer collections, as our warehouse isn&#x2019;t set up with a trade counter or click-and-collect service.The good news is that all orders are sent out quickly and securely with our trusted couriers &#x2014; most placed before 4pm are shipped the very same day, so they&#x2019;ll be on their way to you in no time.

Can I collect from your warehouse?

No, only throughout the UK. However, we can ship custom printed cups throughout Europe. Please reach out via one of our support channels to find out if this is possible for your location.

No, only throughout the UK.&#xA0;However, we can ship custom printed cups throughout Europe. Please reach out via one of our support channels to find out if this is possible for your location.&#xA0;

Do you ship internationally?

Start a chat with us and our support team will get back to you.

Send us an email and our support team will get back to you.

CupsDirect

Delivery options • Delivery locations • Collections

Delivery

What is your returns policy?

How do I request a return?

Do you offer exchanges?

How much do returns cost?

How long do refunds take?

Can you collect my parcel with a delivery?

Returns and Refunds

How do I report a lost, missing, or damaged parcel?

How do I request my parcel is left in a safe place?

How can I get a VAT invoice?

I have already placed an order, can I add to this?

Order Help

Where do I find the product dimensions and box quantity?

How do I know which lid is compatible?

How can I order a sample?

Can I order half a case pack?

Do you offer wholesale discounts?

When will a product be restocked?

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When will MyCupsDirect reward points expire?

Rewards

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How can I apply for a trade account?

Account and Billing

What is the lead time?

What is the minimum order quantity?

Do you offer bulk discounts?

Can I mix different designs / sizes to get a bulk discount?

Can you store my cups for me?

Can you send a sample?

Where do I find templates and artwork instructions?

Are you able to create my design?

What products do you offer printing on?

Bespoke Products

What products can be recycled and composted?

Sustainability and Materials

Service Level Agreements

Why should I shop with CupsDirect?

Who are we?

About CupsDirect

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