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CupsDirect

CupsDirect Help & Support for Store Orders and Transactions

CupsDirect Help Centre

What are your delivery options?

Can I collect from your warehouse?

Do you ship internationally?

Delivery

What is your returns policy?

How do I request a return?

Do you offer exchanges?

How much do returns cost?

How long do refunds take?

Can you collect my parcel with a delivery?

Returns and Refunds

How do I report a lost, missing, or damaged parcel?

How do I request my parcel is left in a safe place?

How can I get a VAT invoice?

I have already placed an order, can I add to this?

Order Help

Where do I find the product dimensions and box quantity?

How do I know which lid is compatible?

How can I order a sample?

Can I order half a case pack?

Do you offer wholesale discounts?

When will a product be restocked?

Products and Samples

How do I earn points?

How do I redeem points?

When will MyCupsDirect reward points expire?

Rewards

What payment methods do you accept?

How can I apply for a trade account?

Account and Billing

What is the lead time?

What is the minimum order quantity?

Do you offer bulk discounts?

Can I mix different designs / sizes to get a bulk discount?

Can you store my cups for me?

Can you send a sample?

Where do I find templates and artwork instructions?

Are you able to create my design?

What products do you offer printing on?

Bespoke Products

What products can be recycled and composted?

Sustainability and Materials

Company Name Update

Service Level Agreements

Legal & Compliance Information

About CupsDirect

Delivery options • Delivery locations • Collections

Issue with order • VAT invoices • Editing order

Sample orders • Wholesale • Lid compatibility • Product dimensions

Lead time • Artwork help • Bulk discounts

CupsDirect Company Info • Compliance • SLAs

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