As of 13 February, our company name has officially changed from Deltapoint Ltd to CupsDirect Ltd, as registered with Companies House. This is a branding update only. There is no change to how we operate or work with you. You may start to see the new

As of 13 February, our company name has officially changed from Deltapoint Ltd to CupsDirect Ltd, as registered with Companies House.This is a branding update only. There is no change to how we operate or work with you.<ul><li>Our company number remains the same</li><li>Ownership, bank details, contracts, and service are unchanged</li><li>Orders, invoicing, and day-to-day operations continue as normal</li></ul>You may start to see the new name appear across our documents, emails, and paperwork as we complete the transition.<ul><li id="isPasted">CupsDirect Ltd</li><li id="isPasted">Company Registration Number: 07323455</li><li>VAT Registration Number: GB 155 2327 24</li><li>Country of Incorporation: United Kingdom</li></ul>&#x1F3E2; Registered Office:CupsDirect Ltd. Innovation Centre, Knowledge Gateway. Boundary Road. Colchester, Essex. England, CO4 3ZQ

Company Name Update

This article outlines the Service Level Agreements (SLAs) between CupsDirect and our customers. The purpose of this agreement is to set clear expectations for how quickly you can expect to hear back from us. While we will always do our best to respon

This article outlines the Service Level Agreements (SLAs) between CupsDirect and our customers.The purpose of this agreement is to set clear expectations for how quickly you can expect to hear back from us. While we will always do our best to respond faster, the times below represent our standard service levels during working hours (Monday&#x2013;Friday, 9am&#x2013;5pm).<div tabindex="-1"> </div><table style="width: 100%;"><thead><tr><th>Channel</th><th>First Response Time</th><th>Success Rate</th></tr></thead><tbody><tr><td style="width: 33.3333%;">&#x1F4AC;Live Chat&#xA0;</td><td style="width: 33.3333%;">15 minutes</td><td style="width: 33.3333%;">90%</td></tr><tr><td style="width: 33.3333%;">&#x1F4F1;WhatsApp</td><td style="width: 33.3333%;">15 minutes</td><td style="width: 33.3333%;">90%</td></tr><tr><td style="width: 33.3333%;">&#x1F4E7;Email</td><td style="width: 33.3333%;">1 hour</td><td style="width: 33.3333%;">90%</td></tr></tbody></table>*Success Rate = the percentage of queries we reply to within the stated time.&#x2728; Please note: Outside of working hours, response times may be longer &#x2014; but we&#x2019;ll get back to you as soon as we&#x2019;re online.

Service Level Agreements

Legal Information. Registered Name: CupsDirect Ltd. Trading Name: CupsDirect. 🏢 Registered Office:. Innovation Centre, Knowledge Gateway. Boundary Road. Colchester, Essex. England, CO4 3ZQ. CupsDirect Ltd was incorporated in 2010 and operates as a s

Legal InformationRegistered Name: CupsDirect LtdTrading Name: CupsDirect&#x1F3E2; Registered Office:Innovation Centre, Knowledge Gateway. Boundary Road. Colchester, Essex. England, CO4 3ZQ<ul><li style="font-size: 16px;">Company Registration Number: 07323455</li><li style="font-size: 16px;">VAT Registration Number: GB 155 2327 24</li><li style="font-size: 16px;">Country of Incorporation: United Kingdom</li></ul>CupsDirect Ltd was incorporated in 2010 and operates as a supplier of catering disposables and food-to-go packaging to business customers in the UK and Ireland.&#x1F4C4;Importer &amp; Compliance InformationCupsDirect Ltd supplies food-service packaging products for professional use, including paper cups, lids, containers, and associated disposables.Where applicable, CupsDirect Ltd acts as the Importer of Record for goods imported into the United Kingdom and is responsible for:<ul><li style="font-size: 16px;">Customs declarations</li><li style="font-size: 16px;">Import VAT and duty compliance</li><li style="font-size: 16px;">Maintenance of product and supplier documentation</li><li style="font-size: 16px;">Retention of import and compliance records</li></ul>Products are sourced from established manufacturers and specified to meet applicable UK regulatory requirements, including food contact materials legislation where relevant.Material composition, product specifications, and supporting compliance documentation (including Declarations of Conformity where applicable) are maintained and can be provided upon reasonable request.Records are retained in accordance with regulatory and statutory requirements and may be made available to enforcement authorities upon request.&#x1F4E8;&#xA0;Compliance Responsible Person&#xA0;<a href="mailto:compliance@cupsdirect.co.uk">compliance@cupsdirect.co.uk</a>&#xA0;&#x1F4E8;&#xA0;General Enquires&#xA0;<a href="mailto:support@cupsdirect.co.uk">support@cupsdirect.co.uk</a>&#x1F4DE;Telephone+44 1206 212121

Legal & Compliance Information

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CupsDirect

CupsDirect Company Info • Compliance • SLAs

About CupsDirect

What are your delivery options?

Can I collect from your warehouse?

Do you ship internationally?

Delivery

What is your returns policy?

How do I request a return?

Do you offer exchanges?

How much do returns cost?

How long do refunds take?

Can you collect my parcel with a delivery?

Returns and Refunds

How do I report a lost, missing, or damaged parcel?

How do I request my parcel is left in a safe place?

How can I get a VAT invoice?

I have already placed an order, can I add to this?

Order Help

Where do I find the product dimensions and box quantity?

How do I know which lid is compatible?

How can I order a sample?

Can I order half a case pack?

Do you offer wholesale discounts?

When will a product be restocked?

Products and Samples

How do I earn points?

How do I redeem points?

When will MyCupsDirect reward points expire?

Rewards

What payment methods do you accept?

How can I apply for a trade account?

Account and Billing

What is the lead time?

What is the minimum order quantity?

Do you offer bulk discounts?

Can I mix different designs / sizes to get a bulk discount?

Can you store my cups for me?

Can you send a sample?

Where do I find templates and artwork instructions?

Are you able to create my design?

What products do you offer printing on?

Bespoke Products

What products can be recycled and composted?

Sustainability and Materials