CupsDirect

<p>This article outlies the service level agreements (SLAs) between CupsDirect and customers.</p><p>The purpose of this agreement is to clearly represent the capabilities of our service and establish an expectation of what you can expect from us. We will always do our best to reply to queries as quick as possible.</p><p>Please note the below response times are during working hours only. Outside of 9-5 Monday-Friday these do not apply.</p><table style="width: 100%;"><thead><tr><th>Channel</th><th>First Response Time</th><th>Success Rate</th></tr></thead><tbody><tr><td style="width: 33.3333%;">Live Chat&#xA0;<br></td><td style="width: 33.3333%;">15 minutes</td><td style="width: 33.3333%;">90%</td></tr><tr><td style="width: 33.3333%;">WhatsApp</td><td style="width: 33.3333%;">15 minutes</td><td style="width: 33.3333%;">90%</td></tr><tr><td style="width: 33.3333%;">Email</td><td style="width: 33.3333%;">1 hour</td><td style="width: 33.3333%;">90%</td></tr></tbody></table>

This article outlies the service level agreements (SLAs) between CupsDirect and customers. The purpose of this agreement is to clearly represent the capabilities of our service and establish an expectation of what you can expect from us. We will alwa

Service Level Agreements

About CupsDirect

What is your returns policy?

How do I request a return?

Do you offer exchanges?

How much do returns cost?

How long do refunds take?

Can you collect my parcel with a delivery?

Returns and Refunds

How do I report a lost, missing, or damaged parcel?

How do I request my parcel is left in a safe place?

How can I get a VAT invoice?

I have already placed an order, can I add to this?

Order Help

Where do I find the product dimensions and box quantity?

How do I know which lid is compatible?

How can I order a sample?

Can I order half a case pack?

Do you offer wholesale discounts?

When will a product be restocked?

Products and Samples

How do I earn points?

How do I redeem points?

When will my points expire?

Rewards

What payment methods do you accept?

How can I apply for a trade account?

Account and Billing

What is the lead time?

What is the minimum order quantity?

Do you offer bulk discounts?

Can I mix different designs / sizes to get a bulk discount?

Can you store my cups for me?

Can you send a sample?

Where do I find templates and artwork instructions?

Are you able to create my design?

What products do you offer printing on?

Bespoke Products

What are your delivery options?

Can I collect from your warehouse?

Do you ship internationally?

Delivery

What products can be recycled and composted?

Sustainability and Materials

Why should I shop with CupsDirect?

Who are we?

Channel	First Response Time	Success Rate
Live Chat	15 minutes	90%
WhatsApp	15 minutes	90%
Email	1 hour	90%

Service Level AgreementsUpdated 9 months ago