Please navigate to the chat widget at the bottom right-hand corner of the screen, or the front page of the help center to report the issue. This is the fastest way to a resolution. We will review the information provided and arrange a replacement or

<p style="line-height: 1.5;"><span style="font-family: Inter;">Please navigate to the chat widget at the bottom right-hand corner of the screen, or the front page of the help center to report the issue. This is the fastest way to a resolution.&#xA0;</span></p><div data-block="true" data-editor="889ag" data-offset-key="f8olq-0-0"><div style="line-height: 1.5;"><span style="font-size: 16px; font-family: Inter;">&#x1F536; Select &#x201C;<strong>Track and Manage My Orders</strong>&#x201D;</span></div></div><div data-block="true" data-editor="889ag" data-offset-key="7luh9-0-0"><div style="line-height: 1.5;"><span style="font-size: 16px; font-family: Inter;">&#x1F536; Verify your account with a mobile number or email.</span></div></div><div data-block="true" data-editor="889ag" data-offset-key="7g95j-0-0"><div style="line-height: 1.5;"><span style="font-size: 16px; font-family: Inter;">&#x1F536; Click &#x201C;Report Issue&#x201D; on the relevant order and select the issue.</span></div></div><div data-block="true" data-editor="889ag" data-offset-key="fb3mp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fb3mp-0-0" style="line-height: 1.5;"><span style="font-size: 16px; font-family: Inter;">&#x1F536; Please provide as much information as possible, including any relevant images, so that we can deal with the matter promptly.&#xA0;</span></div><p style="line-height: 1.5;"><span style="font-family: Inter;"><br></span></p></div><p style="line-height: 1.5;"><span style="font-family: Inter;">We will review the information provided and arrange a replacement or refund if it&apos;s appropriate.</span></p>

How do I report a lost, missing, or damaged parcel?

If you wish to have your parcel left in a safe place, please look out for a text/email from APC the morning of delivery advising you of the delivery window. From there you can follow the link to APC choice: APC - Choice, and advise any leave safe

<div data-block="true" data-editor="a9n5e" data-offset-key="714bk-0-0" id="isPasted"><h4 data-offset-key="714bk-0-0" id="all-tracking-numbers-can-be-found-in-your-despatch-email-titled-a-shipment-from-cupsdirect-order-41144444-is-ready-for-despatch">All tracking numbers can be found in your despatch email titled &quot;A shipment from CupsDirect order #41144444 is ready for despatch&quot;&#xA0;</h4><p data-offset-key="714bk-0-0">APC<br><br>If you wish to have your parcel left in a safe place, please look out for a text/email from APC the morning of delivery advising you of the delivery window. From there you can follow the link to APC choice: <a href="https://apcchoice.apc-overnight.com/" id="isPasted">APC - Choice</a>, and advise any leave safe instructions.&#xA0;</p></div><div data-block="true" data-editor="a9n5e" data-offset-key="22ibb-0-0"><p>Please note this can only be updated once the driver has left the depot so we are unable to add any instructions before this.</p><p>If you have missed your delivery and need to reschedule, please go to APC Called: <a href="https://apccalled.com/" id="isPasted">APC Called</a>.</p></div><div data-block="true" data-editor="a9n5e" data-offset-key="9qh2s-0-0"><div data-offset-key="9qh2s-0-0">If you wish to collect the items from your local depot due to a missed delivery, you can find the depot here: <a href="https://apc-overnight.com/contact/depot-finder" rel="noopener noreferrer" target="_blank">Depot Finder</a>. Calling is advised before attempting collection.&#xA0;</div><p><br></p><h4 id="dpd">DPD</h4><p>Please navigate to DPD tracking to advise a leave safe option: <a href="https://track.dpd.co.uk/" id="isPasted">DPD (UK) - Follow My Parcel</a></p></div><div data-block="true" data-editor="a9n5e" data-offset-key="cnq5h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><br></span></div><p><br></p>

How do I request my parcel is left in a safe place?

VAT invoices are sent by email as a PDF attachment. Copy Invoices will be sent from accounts[at]cupsdirect.co.uk. If you would like to request a copy invoice, Please navigate to the account area, confirm your order number (beginning with #411) and co

<p>VAT invoices are sent by email as a PDF attachment. Copy Invoices will be sent from accounts[a<a href="mailto:accounts=cupsdirect.co.uk@mg.sufio.com"></a>t]cupsdirect.co.uk</p><p>If you would like to request a copy invoice, Please navigate to the account area, confirm your order number (beginning with #411) and contact us on one of our support channels quoting your order number.&#xA0;</p>

How can I get a VAT invoice?

Yes, if your order has not yet been despatched we can add an item. Please reach out via one of our support channels and advise your order number (beginning with #411) and the item you want to add. We will send you over a payment link for the item so

<p>Yes, if your order has not yet been despatched we can add an item. Please reach out via one of our support channels and advise your order number (beginning with #411) and the item you want to add. We will send you over a payment link for the item so please keep an eye out for this as we cannot despatch it until payment has been made.&#xA0;</p>

I have already placed an order, can I add to this?

Start a chat with us and our support team will get back to you.

Send us an email and our support team will get back to you.

CupsDirect

Issue with order • VAT invoices • Editing order

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