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Order Help

Issue with order • VAT invoices • Editing order

How do I report a lost, missing, or damaged parcel?

Please navigate to the chat widget at the bottom right-hand corner of the screen, or the front page of the help center to report the issue. This is the fastest way to a resolution. We will review the information provided and arrange a replacement or

How do I request my parcel is left in a safe place?

If you wish to have your parcel left in a safe place, please look out for a text/email from APC the morning of delivery advising you of the delivery window. From there you can follow the link to APC choice: APC - Choice, and advise any leave safe

How can I get a VAT invoice?

VAT invoices are sent by email as a PDF attachment. They will come from [email protected]. If you would like to request a copy invoice, Please navigate to the account area, confirm your order number (beginning with #411) and cont

I have already placed an order, can I add to this?

Yes, if your order has not yet been despatched we can add an item. Please reach out via one of our support channels and advise your order number (beginning with #411) and the item you want to add. We will send you over a payment link for the item so