Changes to your CupsDirect invoiceUpdated 3 hours ago

We updated our invoicing process on 11 September 2026 to make it easier to match your orders, invoices and payments.

The changes below apply to new orders with order numbers beginning #42. They mainly affect credit account customers.

What’s changed?

• Your invoice has a new appearance, with a clearer layout.

• Your invoice number now matches your order number. Please quote this number when making payment or contacting us.

• Invoices are emailed automatically when your order is despatched.

Information for credit account customers

Your invoice includes our bank details and your payment due date. Your agreed credit terms remain unchanged.

You will receive your invoice when your order is despatched. We will not automatically send another copy marked “paid” when your payment is received.

Your account statements and overdue payment reminders will continue to be emailed as usual.

What about previous invoices?

Previously issued invoices remain valid under their original invoice numbers. For orders beginning 41, please continue to use the reference shown on the original invoice when making payment.

Can I add a purchase order number?

Yes. You can enter your purchase order number in the dedicated field at checkout.

Need an invoice copy or help?

Please email or call 01206 212121, quoting your order or invoice number.