What is your returns policy?Updated a year ago
CONSUMER SUMMARY
Up to 30 days: if your goods are faulty, then you can get an immediate refund or Free Exchange.
As a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund, but this may be subject to deductions and you will have to pay the costs of return of any goods; We can arrange this for you based on the return costs advertised on the CupsDirect website.
When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of: (a) Bespoke products where we are making products specifically to your customised order; and (b) products sealed or packaged for health protection or hygiene purposes, once these have been unsealed after you receive them.
BUSINESS SUMMARY
Your rights in respect of defective products if you are a business: If you are a business customer we warrant that on delivery any products which are goods shall: be free from material defects in design, and of satisfactory quality (within the meaning of the Sale of Goods Act 1979)
When a Business customer changes there mind: In the event a product seal is broken, or a packaging sleeve has been opened, we reserve the right (applied at our discretion) to charge a restocking fee (up to 20% net order value). This restocking fee WILL NOT apply if the outer box or case has been opened in order to view the goods. In addition, we reserve the right to charge a business a restocking fee (up to 20% net order value) in the event a return has a net order value over £250. This charge would only be applied in the event a product return is requested for no fault of our own.